Website/Email Hosting - Web Hosting Policies
Customer Compliance
Quantum customers who purchase Quantum web hosting plans are required to comply with all applicable federal, state, and local laws with respect to their use of Quantum’s services. Quantum does not comply with the U.S. Health Insurance Portability and Accountability Act ("HIPAA"), and, therefore, if required, the customer must comply with “HIPAA”. Quantum will not accept responsibility for any customer violations of the U.S. Health Insurance Portability and Accountability Act, or any other similar existing, or future law, or regulation that may require customer compliance.
Quantum web hosting customers must utilize hardware and software that is compatible with Quantum’s network and services. Quantum web hosting customers are solely responsible for the security of their accounts and web sites. Quantum web hosting customers are also responsible for maintaining a backup of the content of their accounts and web sites, and must promptly remove any malware from their accounts and web sites.
Rules and Regulations
The Customer's use of Quantum's Services, its systems, servers, and facilities constitutes the Customer's agreement with these Web Hosting Policies, as well as, the Terms and Conditions of Quantum’s Rules and Regulations, and Service Agreement, which may be found at http://www.quantel.net/regulations.
Unlimited Email Addresses
Web hosting plans that offer unlimited email addresses, as many mailboxes (i.e., POP/SMTP) as needed may be created. Each individual mailbox has a storage capacity limited only by the site size capacity of the hosting plan purchased.
Unmetered Traffic
Quantum has no specific limits with regard to unmetered traffic, commonly referred to as “bandwidth”, which is the amount of data that flows between a Quantum hosted website and the internet. Quantum’s network and hosting architecture is able to support up to 99.7% of a customer’s traffic demands. However, because Quantum’s hosting is a shared architecture, customers share the hardware and circuits used to send the data across the Internet to its final destination. Consequently, Quantum must monitor the customer’s traffic usage just in case the customer outgrows the capability of the shared architecture. If that happens, the customer may move to a more scalable solution such as a Virtual Private Server (VPS).
Misuse of System Resources
Intentional misuse of system resources, including but not limited to employing programs that consume excessive network capacity, CPU cycles, or disk IO may cause termination of a customer account. Although Quantum does not set arbitrary limits on customer hosting plans that provide unlimited, or unmetered features, Quantum reserves the right to take any necessary action to protect the use of its equipment, servers, traffic and bandwidth.
Examples of misuse can include the following: use of files for storage, rather than for the customers actual website; accounts with a large number of files (excessive inode count); accounts with an excessive number of MySQL or PostgreSQL database tables; excessive database size, and, excessive usage of MySQL or PostgreSQL usage, whether used with multiple or single databases. All of these conditions may negatively impact the performance of the server. Should these conditions occur, Quantum may request that the customer’s number of files/inodes, database tables, or total database usage be reduced to ensure the proper performance of the Services, or Quantum may terminate the customer’s account, with or without notice.
